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My mom went with my son . She need special service because she can’t walk much and my son just 2.5 years old , so they let’s my son walk all the way long then he was tired ,can’t walk any more but they keep going let him walk . No one help him . And then my mom have to...
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2.2
#1209972
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Trip from Los Angeles to Taipei. I was asleep when two attendants spilled cold water on my jead face and clothes. After bringing it up to Customer Service on thier site they said it was due to turbulence. They claimed that as a sign of good faith they would offer me a...
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2.6
#1207373
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My father has his own personal wheelchair that he needs because it has a recliner an he cannot used those regular wheelchair that is provided at the airport. Eva BR202 decide to check in his wheelchair without us knowing. Once arrive in Taipei we were left without his...
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1.0
#1158724
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EVA AIR - Very bad and unprofessional service
My name is Nhut Vu, who was fly from Ho Chi Minh city to Taoyuen today (December 18- 2017), my seat number is 69B At the lunch time, I requested pepper and salt but 1 of the service in my area said Eva doesn’t have it, I told her I flew at least 10 time per year (this...
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1.0
#1150598
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My son bought a ticket to fly back from Ha Noi, Vietnam to Los Angeles 6 months before the trip with credit card payment. His credit card has to be replaced and did not match the original purchase credit card. He had to buy another ticket and the staff tried to sell...
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#1135313
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EVA AIR - Bad Service of Ground Check in Counter in Vancouver Airport

Ground Crew at Vancouver Airport are very very rude bad attitude! poor customer service.. I will never ride EvA Air
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
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#1103037
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it happened july 27,2017 at taipie airport while wiaitng for our transfer flight to manila. during the transfer my parents were both in wheelchair my mom was brought to 3rd flr boarding gate c3 and my dad was at 2nd flr gate c3 with us both my parents were brought to...
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2.3
I didn't like
  • Customer service
#1084153
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I arrive more than an hour before flight. No way to buy on Ctrip or EVA app. Check in says there are 6 seats vacant. I ask where to buy. Nobody knows where to buy, who to ask. A few calls later, check in girl tells me there is nobody from EVA who can sell me a ticket I...
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#1068553
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We didn’t have a problem on our trip from Toronto to Manila but our problem is in redeeming our points that are about to expire. We called several times during their office hours and no one would answer the phone. Also their websites didn’t work because they would not...
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1.0
#1054258
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My son purchased Eva air ticket in June 2016 for travel date in Dec 16 with the credit card. He was unaware of Eva airline matching credit card policy, the purchase air ticket and the day of flight credit card has to be the same. Unfortunately his credit card was...
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2.3
I didn't like
  • Credit card matching policy
#1020888
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