EVA AIR
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EVA AIR Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVA AIR has 1.7 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend EVA AIR to a friend or colleague.
- Rating Distribution
Pros: Non applicable, Very attentive flight attendant, Cleanliness.
Cons: Customer service, Customer service is the worse, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVA AIR has 1.7 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend EVA AIR to a friend or colleague.
- Rating Distribution
Pros: Non applicable, Very attentive flight attendant, Cleanliness.
Cons: Customer service, Customer service is the worse, No customer service.100% of users think that EVA AIR should improve its Customer Service.
75% of users say that they might use EVA AIR in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Check on board facilities before booking", "No not ever. YTou have stolen my money.", "I want to change my plane ticket. I want to change my flight date from March 1 to June 27, is it possible? And how much is the ticket exchange fee?", "No recommendations", "This is a terrible customer support service".
Most users ask EVA AIR for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Additional Fees. The price level of this organization is high according to consumer reviews.
Media from reviews
Top EVA AIR Reviews
"Confermation and seat selection"
To Whom Man Concern. Please advise how and when I can select the seat for my flight. My reservation reference number is 53D2Q4. No one answered my call for the...
"USB size"
I have just returned from Thailand and I use an iPhone The port on the back of the seat did not fit my iPhone usb On asking the staff if they knew the size of...
Leicester, Leicester
USB size
I have just returned from Thailand and I use an iPhone
The port on the back of the seat did not fit my iPhone usb
On asking the staff if they knew the size of the usb needed for future journeys they did not know !
On looking at the in flight sales mag there was a a multi usb connector I asked if one of the connectors would suit and they all agree none would fit I said I would buy the multi connector anyway only to be told they did not stock itI spent the journey to London Heathrow totally bored and I am thinking that when I return to my farm in October I do not think I will be flying Eva.
If there is anyone out there who has the info I need please contact me.
User's recommendation: Check on board facilities before booking
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Check-in luggage was damaged during flight
Hi EVA air customer service department,
My name is Junmei Yan, I have a round trip from San Francisco to Shanghai (one stop on Taipei) through EVA airline from Oct. 2, 2023 and return Nov.7 2023 to San Francisco.
My booking number is 3ZVW4R. When I return back to San Francisco Airport on Nov. 7 2023, I found that one of my check-in luggage was damaged. I tried many times to call your office, but your phone auto answer always ask to call back later.
I tried to email you, but Yahoo emaill service returned my email, reason is can not deliver. Finally I found this contact from google search. Would you please let me know how can I report and get this issue to be resolved.
Since your phone service is very very difficult to get through, please email back to me at junmei@***.com. I need your response.
Regards,
Junmei Yan
11/15/2023
Preferred solution: I would like to get my damaged check-in luggage cost refund, because the broken luggage wheel can't move now. It is a now purchased luggage on 9-12-2023.Pro
User's recommendation: Check your check-in luggage when you get your luggage in airport. When I got my check-in luggages, one of my luggage wheel locker was broken. Now the broken wheel locker locked the wheel and the wheel can't move. It is a new purchase luggage that I just bought on 9-12-2023
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosario, Santa Fe
Ref: ECSR/TPEWS/2300****
I filed a complaint regarding my experience of unexpected reseating on Flight BR026 but haven't received any positive response from you. Ref: ECSR/TPEWS/2300****
I am writing to bring to your attention a concerning incident that occurred during my recent flight, BR026, from Taipei (Taoyuan) to Seattle, Washington, on November 8th.
Having booked and paid $USD 50 to reserve seat 42H for the extended journey, I was taken aback upon boarding to discover that the seat had already been occupied by another passenger.
Upon cross-referencing my boarding pass, I was shocked to find that I had been reassigned to seat 48K without any prior notification or agreement on my part.
This unexpected reseating is not in line with the agreement I made when purchasing the 42H seat for the specified fee. It appears that EVA Airways did not honor the contract of sale and purchase, leading to a disruption in the travel experience I had anticipated.
I kindly request EVA Airways to provide a reasonable explanation for this discrepancy and, if applicable, offer compensation for the inconvenience caused. I believe it is crucial for customers to be seated in the assigned seats they have paid for, and I trust that EVA Airways will address this matter promptly and effectively.
Below are the details for your reference:
Passenger: AN, LUONG T
Flight: BR0026
Selected Segment: Nov.
8, 2023, BR026 TAIPEI (TAOYUAN) - SEATTLE
Operated by: EVA AIRWAYS
Original Seat: 42H (Standard Seats)
EMD (Electronic Miscellaneous Document): XXXXX****243
Place of Issue/Date of Issue: LOS ANGELES/Sep. 8, 2023
Reason for Issuance Code: 0B5
Payment Details:
Chargeable Seat: TAIPEI (TAOYUAN) - SEATTLE (42H - USD 50)
USD 50
Total Price: USD 50
Card Type: Master Card
Card Number: *****XXXX
I appreciate your prompt attention to this matter and look forward to a swift resolution.
Thank you so much!!
Sincerely,
Mobile phone: (206)XXX-****
Email:
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lawrenceburg, Tennessee
You stole my money
User's recommendation: No not ever. YTou have stolen my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Change flight tickets
User's recommendation: I want to change my plane ticket. I want to change my flight date from March 1 to June 27, is it possible? And how much is the ticket exchange fee?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pet Reservation
Preferred solution: Someone to talk to about our pet reservation request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My ticket
Terrible phone support. Email won’t allow me to change flights. The voicemail is extremely poor. It says press 1,2 or 3 and then bounces me off the site. This is horrible.
- Great air line on board service
- Poorest of poor customer service to do a simple thing like change
Preferred solution: A change of flights I have not lost money yet. But have to fly on 18 February 2024. Less than 24 hours away.
User's recommendation: This is a terrible customer support service
Caracas, Caracas
Continue to say call back no answer by 24 hour customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Taipei, New Taipei
I paid for the assigned seat. However the returning seat was mistakenly not assigned by the agent to supposed seat.
Phoenix, Arizona
0 star customer service
Chon Buri, Chon Buri
Im trying to change my flightTo change flight.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very Bad / No answer on Customer Service line for 2 days.
It's been more than a week, no email response follow up. I have emailed to a different department again.
Still nothing. Please don't buy from Eva EVER again everyone.
I have purchase ticket on Dec 2, but I found price has dropped within 24 hours by $200 on the same flights and I wanted to some advice how to reissue the ticket without penalty, but customer services or the local office lines are always busy and unable to take my call for 2 days. Even drop calls without answering.
Finally, I got CS call answered today 12/5 but CS said it past the 24 hours time for changes and I have to pay $250 for ticket changes.
I told them I tried to call but no one answer for 2 days which is not my problem. They said it is their answering system problem, but they still refuse to fix my ticket problem without penalty.
I am so disappointed with EVA...It is not fair to customer if we are unable to get CS answer the call to help and suffer from penalty or fee to update our flight ticket.
I hope to hear from the management group soon to promptly resolve my problem.
Thanks
- Good price
- Schedule
- No one answer calls
- Terrible customer service line
Preferred solution: Price reduction
User's recommendation: Don't expect to get CS answer calls when you have problem with your flight
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Houston, Texas
The seat cushion is too hard.
Bug bites on legs during flight BR17 on February 26, 2024.
Preferred solution: Clean your plains.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service
Preferred solution: Price reduction
About
EVA Air is an air company that was founded in 1989. EVA Air has already established a wide network of destinations throughout Europe, Asia, North America and Oceania. The company operates Airbus, Boeing and McDonnell Douglas planes. EVA Air is one of the most well-known and reliable air carriers, and millions of passengers have already sure in this is true. High quality services and competitive prices are the main benefits of this airline. It doesn't matter where you need to get - EVA Air is ready to offer you the best travel route.
EVA AIR is ranked 131 out of 512 in Airlines and Air Transport category
Worldwide, Asia
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